Network Outages
“AireBeam values you as our customer, and we work hard to provide a robust and reliable network connection. At times, trouble happens, and we want to make sure to get you up and running as fast as possible.”
Router Reboot (Always try this first!)
– Unplug the power and Ethernet cables from the modem.
– Wait 2-3 minutes for the modem to fully power off.
– Reconnect the power and Ethernet cables to the modem.
– Wait for the Internet light to turn solid, then check if the Internet is working properly.
If you are still experiencing problems, please call AireBeam at 520-510-0909.
Checking Wi-Fi Settings / Connecting to WiFi
– Search for Wi-Fi Settings on your computer.
– On the Wi-Fi quick settings, select Manage Wi-Fi connections.
– Choose the Wi-Fi network you want, then select Connect.
– Type the network password, and then select Next.
If you are still experiencing problems, please call AireBeam at 520-510-0909.
Deco Router Setup
View Deco Router Setup Video HERE
If you are still experiencing problems, please call AireBeam at 520-510-0909.
Plume Router Setup
View Plume Router Setup Video HERE
If you are still experiencing problems, please call AireBeam at 520-510-0909.
Connect Roku Device to Wi-Fi
– Turn on your Roku device.
– On your TV, select the input that matches your Roku HDMI connection.
– Exit your TV settings and navigate to the Roku Home Screen.
– Using your Roku remote, select Settings > Network > Wireless (Wi-Fi) > Setup a new Wi-Fi connection.
AireBeam does not provide support for 3rd party devices, please contact Roku® for support:
Roku Device Support – click HERE
Connect Fire TV Stick to Wi-Fi
– Connect the Fire TV Stick to the television and power on.
– Go to Settings at the top.
– Select Network.
– Select your home Wi-Fi network.
– Enter the network password.
– Select Connect.
AireBeam does not provide support for 3rd party devices, please contact Amazon Fire TV/Fire TV Stick® for support:
Reporting an Outage?
- Click "Report Outage" Button Below
- Complete the Form
- Select the Option "Describe Your Concerns"
- Click Submit
EMPTY & INVISIBLE
LEAVE THIS EMPTY AS IT ALLOWS FOR TABS TO BE ALL CLOSED ON FRONT END.
How do I know if there’s an outage in my area?
If your Internet isn’t working on multiple devices in your home, it may be due to a local outage. You can also contact AireBeam Support to confirm if there is a known outage affecting your community.
What should I do first if my Internet isn’t working?
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Power cycle your modem/router: Unplug it for 30 seconds, then plug it back in. Wait 1–2 minutes for it to fully restart.
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Check cables: Ensure all Ethernet or coaxial connections are secure.
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Restart your device: Turn off and back on your computer, smartphone, or streaming device.
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Test a wired connection: Connect a device directly to the router using an Ethernet cable to see if Wi-Fi is the issue.
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Check router lights: Power light should be solid; Internet/Online light should be active. Note any unusual blinking or off lights.
My Internet still isn’t working after these steps. What should I do?
520-510-909
support@airebeam.net-
Your community name and address
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Device(s) affected
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Router lights/status
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Any error messages
Need Help? Visit Our Support Page!
Call us 24/7 at 520-510-0909