Network Outages

“AireBeam values you as our customer, and we work hard to provide a robust and reliable network connection. At times, trouble happens, and we want to make sure to get you up and running as fast as possible.”

Network Outage Map

 

Is there an outage in my area?

  • If there is an outage in your area, there will be a red circle surrounding the area.
  • Please enter your full address in the search field within the map located at the bottom of this page.

If you would like to report an outage in your area,

  • Click “Report Outage”
  • Complete the Form
  • Select the Option “Describe Your Concern”
  • Then click submit

Questions?   520-510-0909

6 am-10 pm 7 days a week

 

 

Router Reboot (Always try this first!)

          Unplug the power and Ethernet cables from the modem.

          Wait 2-3 minutes for the modem to fully power off.

          Reconnect the power and Ethernet cables to the modem.

          Wait for the Internet light to turn solid, then check if the Internet is working properly.

If you are still experiencing problems, please call AireBeam at 520-510-0909.

Checking Wi-Fi Settings / Connecting to WiFi

          Search for Wi-Fi Settings on your computer.

          On the Wi-Fi quick settings, select Manage Wi-Fi connections.

          Choose the Wi-Fi network you want, then select Connect.

          Type the network password, and then select Next.

If you are still experiencing problems, please call AireBeam at 520-510-0909.

Deco Router Setup

View Deco Router Setup Video HERE

If you are still experiencing problems, please call AireBeam at 520-510-0909.

Plume Router Setup

View Plume Router Setup Video HERE

If you are still experiencing problems, please call AireBeam at 520-510-0909.

Connect Roku Device to Wi-Fi

          Turn on your Roku device.

          On your TV, select the input that matches your Roku HDMI connection.

          Exit your TV settings and navigate to the Roku Home Screen.

          Using your Roku remote, select Settings > Network > Wireless (Wi-Fi) > Setup a new Wi-Fi connection.

AireBeam does not provide support for 3rd party devices, please contact Roku® for support: 

Roku Device Support – click HERE

 

Connect Fire TV Stick to Wi-Fi

          Connect the Fire TV Stick to the television and power on.

          Go to Settings at the top.

          Select Network.

          Select your home Wi-Fi network.

          Enter the network password.

          Select Connect.

AireBeam does not provide support for 3rd party devices, please contact Amazon Fire TV/Fire TV Stick® for support:

Amazon Fire Stick Support – click HERE