Terms and Conditions
AIREBEAM TERMS AND CONDITIONS OF SERVICE
Subscriber’s use of the Internet Service shall be an acknowledgment that Subscriber has read and agrees to the Terms of Service and agrees that anyone the Subscriber permits to use the Internet Service will abide by the Terms of Service.
Failure to comply with these Terms of Service may result in suspension or termination of Service by AireBeam. IF SUBSCRIBER DOES NOT AGREE TO BE BOUND BY THESE TERMS, SUBSCRIBER SHOULD IMMEDIATELY STOP THE USE OF THE SERVICES, and contact us at firstname.lastname@example.org requesting account closure.
AireBeam regularly updates and amends these Terms of Service. Subscriber should consult AireBeam’s website at https://airebeam.com/terms-and-conditions to ensure Subscriber complies with the currently applicable Terms of Service.
Billing and Payments
Unless Subscriber’s Internet Service is subject to a separate billing agreement, including but not limited to a bulk billing service agreement, Subscriber agrees to pay all charges associated with the Internet Service. If the Subscriber is subject to such a separate billing agreement, the services subject to that agreement will be billed and paid for as set forth therein. Any additional services subscribed to will be billed and paid according to the terms set forth here.
AireBeam will provide Subscriber with notice of applicable pricing at the time the order is placed, including information regarding any special pricing or discount arrangements applicable to Subscriber’s Internet Service. AireBeam requires enrollment in its auto-pay program at sign up, which will authorize AireBeam to draw a payment monthly from the credit, debit, or bank account Subscriber provides for as long as Subscriber continues to be an AireBeam customer unless Subscriber unenrolls from the auto-pay program.
Customers who choose a month-to-month agreement will be subject to an additional $5.00 per month fee to the data plan selected. Customers have the option to upgrade to a term agreement at any time to remove this additional month-to-month fee.
If the Subscriber does not enroll in the auto-pay program, AireBeam reserves the right to charge a late fee for any payments made beyond the invoice due date. AireBeam also charges a $2.50 manual payment fee for any payments mailed in or requiring an AireBeam Representative to process the payment on the customer’s behalf.
AireBeam will provide Subscriber with advance notice of any price change or fees or any new prices or fees. However, if the fee change was outside AireBeam’s control (e.g., increased governmental imposed fees or taxes), AireBeam may elect not to provide advance notice unless required by applicable law.
Subscribers are billed in advance for recurring fees and charges unless otherwise agreed to, and AireBeam’s services are provided on a month-to-month basis. AireBeam does not offer partial months of service. If the Subscriber requests to terminate service before the end of the billing period, the Subscriber will continue to receive service through the end of the billing period. Subscriber will not receive a refund for any unused portion of services.
If the Subscriber receives services subject to promotional or discounted pricing, the Subscriber will be responsible for the standard regular charges upon the expiration of the specified promotional or discount period. AireBeam does not waive its right to collect the entire balance owed by accepting payments for less than the amount due. If the Subscriber pays any invoices late or fails to pay invoices, then AireBeam reserves the right to assess a late fee of $15.00. Any fees or charges for late or non-payments are not penalties but are considered liquidated damages to AireBeam resulting from late or non-payments.
If AireBeam uses a collection agency or attorney to collect money owed by Subscriber, then the Subscriber agrees to pay any reasonable collection costs. These costs include, but are not limited to, any collection agency’s fees, reasonable attorneys’ fees, and arbitration or court costs.
If Subscriber fails to pay the total amount due by the date due, AireBeam reserves the right, in its sole discretion in accordance with applicable law, to suspend or terminate Subscriber’s Internet Service.
If AireBeam receives a chargeback from Subscriber’s credit/debit card issuer or with respect to any other payment method for any reason, Subscriber acknowledges that AireBeam has the right to terminate services immediately.
Text Message Marketing and Communications
(a) Consent to Receive Text Messages:
By initiating service with AireBeam, you hereby expressly agree and consent to receive various types of text messages from AireBeam, its agents, representatives, affiliates, or anyone acting on its behalf. These messages will serve marketing, promotional, informational, and operational purposes.
(b) Message Frequency:
You may receive SMS text messages anytime you have a dispatch request, account notifications, request for service, or for billing notification requirements. Additionally, you may receive up to 4 marketing texts per month from AireBeam.
(c) Standard Messaging Rates Apply:
Please be aware that your carrier’s standard message and data rates may apply when receiving SMS text messages from us. You are responsible for any and all charges related to receiving these messages.
If you no longer wish to receive such text messages, you may opt out at any time after your service is installed. To exercise this right, please send an email to email@example.com indicating your preference to be removed from the text message list. Once your email is received and processed, you will no longer receive future text messages for marketing or operational purposes from AireBeam, unless you provide express consent to receive such messages in the future.
(e) No Warranties:
Text messages from AireBeam are provided on an “as is” basis. AireBeam makes no warranties, express or implied, and expressly disclaims any and all warranties, including without limitation, warranties of merchantability, fitness for a particular purpose, and non-infringement.
(f) Changes to this Section:
AireBeam may update or change this Text Message Marketing and Communications section from time to time. Such changes will be reflected in the updated Terms of Service on the AireBeam website.
Term and Termination
(a) Unless otherwise specified in a separate billing agreement, services offered on a monthly basis for a term that begins on the date your Service order is completed, ends on the last day of the billing cycle during which you placed the order for Service, and automatically renews monthly.
(b) Termination. You may terminate this Agreement and your use of the Services at any time for any reason by contacting us at 520-510-0909 or by emailing firstname.lastname@example.org. If you are under a term agreement and choose to terminate your account before the term is completed, you will be required to pay an early termination fee prior to the final termination of your account. If you cancel your Service on any day other than the last day of your billing cycle, no refunds will be issued for payments made for that month, and your account will be deemed terminated on that date. Any outstanding balances on your account must be cleared through the date of termination.
We reserve the right to terminate this Agreement, your password, your account, and/or your use of the Service without prior notice and for any reason, including but not limited to, failure to pay any charges when due or violation of this Agreement. We may, at our discretion, send you a notice regarding any violations before termination. Reactivation of a terminated or suspended account, or acquisition of a new account, is subject to express approval by AireBeam and may involve applicable charges.
If either you or we terminate Services on a day other than the last day of your billing cycle, no prorating or refunding of that month’s Service and Equipment charges will occur. Your Services will remain available through the end of the applicable billing cycle.
By initiating service with AireBeam, you hereby provide your explicit consent to receive marketing communications from us. These communications may include, but are not limited to, SMS text messages, phone calls, and emails. Your consent to receive such communications is a required condition for commencing service with AireBeam. You retain the right to opt out of receiving these communications at any point after service installation. To exercise this right, please contact our support team at 520-510-0909 or email us at email@example.com.
Return of Equipment
After you notify AireBeam of your intent to terminate Service, you must promptly return your Equipment to AireBeam within 30 days after termination. After receiving your intent to terminate Service, AireBeam will send customers an email with return instructions to return the Equipment to AireBeam. AireBeam will, at its option, either: (1) charge your payment method on file (including preauthorized credit card or bank withdrawal) an amount up to the Equipment Charge if AireBeam does not receive the Equipment within 30 days after termination; (2) charge your payment method on file (including preauthorized credit card or bank withdrawal) an amount up to the Equipment Charge upon termination and credit you back for such charge ONLY if AireBeam receives your Equipment within 30 days following termination; or (3) continue to charge your payment method on file. Including pre-authorization for the Equipment until AireBeam receives the Equipment. Upon your termination of Fixed Wireless, we may dispatch a technician to uninstall and remove Equipment.
Access to Premises
By placing an order for service, Subscriber grants AireBeam the right to enter Subscriber’s property exterior and access the residence exterior to install, maintain, repair, or remove AireBeam’s property at reasonable times and upon advance notice to Subscriber. By placing an order, the Subscriber warrants either that Subscriber is the property owner, or that Subscriber has the authority to provide AireBeam access to the property.
Subscriber also warrants that Subscriber is at least 18 years of age and that Subscriber owns the premises or has received permission from the owner of the premises to make any changes to the premises needed to install the equipment and receive services.
Subscriber hereby grants AireBeam permission to install and is releasing AireBeam from any liability related to damages that the landlord may claim as a result of an alleged violation of Subscriber’s lease/rental agreement as it relates to the installation of internet services. It is also the Subscriber’s obligation to confirm that the placement of the antenna on the premises is not in violation of any restrictive covenants, conditions, or homeowners’ restrictions. If, after the installation, the Owner, Landlord, HOA, COA or other party require the connection to be removed, the Subscriber agrees to pay an additional $149 charge.
Charges may apply for installation, certain maintenance, and support services if a technician is dispatched. Charges may be per technician, may vary depending on when services are performed (e.g., time of day and weekday, holiday, or weekend), and may include a minimum charge regardless of the actual number of hours worked. We will notify you of any applicable charges in advance of you incurring such charges. If you report trouble, you must pay a dispatch charge if the trouble is not found in our facilities (no charge if we later find the trouble was in our facilities) or our equipment or is found in customer equipment/systems or Equipment. A dispatch charge also applies if: (A) Subscriber requests a service date change but fails to notify us before the service date and AireBeam technician is dispatched on the service date (will have to pay dispatch charge and we will change the service date) or (B) AireBeam technician dispatched for maintenance of service and no trouble is found in AireBeam equipment (applies each time this happens). Any requested repairs to your facilities or equipment are not included in the dispatch fee and will be charged on a time and materials basis.
Subject to applicable law, all equipment that AireBeam installs in Subscriber’s home, including cabling, wiring, any backup power supply, optical network units, wireless routers, etc., remains the property of AireBeam. Subscriber acknowledges that they will use the AireBeam equipment exclusively in connection with the AireBeam Internet Service. Subscriber will not sell, lease, abandon, or give away the AireBeam equipment. Subscriber acknowledges responsibility for any lost or damaged AireBeam equipment, apart from normal wear and tear. Subscriber authorizes AireBeam to charge any equipment not returned or damaged beyond normal wear and tear to Subscriber’s account, and Subscriber authorizes any equipment replacement costs to be applied to any payment method on file for the Subscriber.
Subscriber Equipment includes any software, hardware, or services, including, for example, smart home accessories and devices, that Subscriber chooses to use in connection with the Internet Service and which are not provided by AireBeam (unless purchased by Subscriber from AireBeam). AireBeam is not responsible for the operation, maintenance, or functionality of any Customer Equipment Subscriber chooses to use in connection with the Internet Service. AireBeam does not provide technical assistance for any third-party hardware or software.
We provide the Services using a commercially reasonable level of skill and care and we hope that you will enjoy using them. But there are certain things that we don’t promise about the Services.
OTHER THAN AS EXPRESSLY SET OUT IN THESE TERMS OR IN A SEPARATE AGREEMENT PROVIDED TO YOU BY AIREBEAM OR AN AGENT THEREOF, NEITHER AIREBEAM NOR ITS SUPPLIERS OR DISTRIBUTORS MAKE ANY SPECIFIC PROMISES ABOUT THE SERVICES, INCLUDING ANY EQUIPMENT PROVIDED TO YOU BY AIREBEAM, ITS DISTRIBUTORS OR SUPPLIERS. FOR EXAMPLE, WE DON’T MAKE ANY COMMITMENTS ABOUT THE CONTENT WITHIN THE SERVICES, THE SPECIFIC FUNCTION OF THE EQUIPMENT OR SERVICES, OR THEIR RELIABILITY, AVAILABILITY, OR ABILITY TO MEET YOUR NEEDS. WE PROVIDE THE SERVICES AND EQUIPMENT “AS IS.”
SOME JURISDICTIONS PROVIDE FOR CERTAIN WARRANTIES, LIKE THE IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. TO THE EXTENT PERMITTED BY LAW, WE EXCLUDE ALL WARRANTIES.
For content residing on AireBeam’s servers, AireBeam reserves the right at all times and without notice to remove, restrict access to, or make unavailable, and to monitor, review, retain and/or disclose any content or other information in AireBeam’s possession about or related to the Subscriber, Subscriber’s use of the Internet Service or otherwise as necessary to satisfy any applicable law, or otherwise to preserve the security of AireBeam’s network or AireBeam’s other Subscribers’ information.
AireBeam may, in its sole discretion, change, modify, add or remove portions of the Terms of Service at any time. AireBeam may notify Subscriber of any such changes by posting notice of such changes on its website at https://airebeam.com/tos or sending notice via electronic mail or U.S. mail.
The Subscriber’s continued use of the Internet Service following notice of such change, modification, or amendment shall be deemed the Subscriber’s acceptance of any such modification.
These Terms of Service and any other documents incorporated by reference constitute the entire agreement and understanding between Subscriber and AireBeam with respect to the terms and conditions that govern the Internet Service. If any portion of these Terms of Service is held to be unenforceable, the remainder of the provisions shall remain in full force and effect.
Limitation of Liability.
TO THE EXTENT PERMITTED BY LAW, THE TOTAL LIABILITY OF AIREBEAM, AND ITS SUPPLIERS AND DISTRIBUTORS, FOR ANY CLAIMS UNDER THESE TERMS, INCLUDING FOR ANY IMPLIED WARRANTIES, IS LIMITED TO THE AMOUNT YOU PAID US TO USE THE SERVICES (OR, IF WE CHOOSE, TO SUPPLYING YOU THE SERVICES AGAIN).
IN ALL CASES, AIREBEAM, AND ITS SUPPLIERS AND DISTRIBUTORS, WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE THAT IS NOT REASONABLY FORESEEABLE.
WHEN PERMITTED BY LAW, AIREBEAM, AND AIREBEAM’S SUPPLIERS AND DISTRIBUTORS, WILL NOT BE RESPONSIBLE FOR LOST PROFITS, REVENUES, OR DATA, FINANCIAL LOSSES OR INDIRECT, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES.
- a) You agree that AireBeam has no liability for delays in or interruption to your Services, State and local law or regulation may impose other outage credit requirements with respect to some or all of your Services. In such event, the relevant law or regulation will
- b) You agree that AireBeam may conduct maintenance from time to time that may result in interruption of your Service.
- c) AireBeam shall have no liability for interruption of Services due to circumstances beyond its reasonable control, including without limitation acts of God, flood, natural disaster, vandalism, terrorism, regulation or government acts, strikes, labor unrest, civil disturbance, fire, electrical power outage, computer viruses or worms.
You agree to indemnify, defend, and hold harmless AireBeam and its affiliates, contractors, officers, directors, employees, or agents from any and all third-party claims, liabilities, costs, and expenses, including reasonable attorney fees and punitive damages arising from: (a) violation of any provision of this Agreement by you or others who use your Service, Software, and/or Equipment; (b) installation, modification, or use of the Service, Software, and/or Equipment by you and/or any parties who use your Service, Software, and/or Equipment, with or without your permission; (c) claims for libel, slander, invasion of privacy, or infringement of any intellectual property rights arising from the use of the Service, Software, or the Internet; (d) patent infringement arising from your acts combining or using the Service in connection with facilities or equipment (circuit, apparatus, system or method) furnished by you; or (e) negligent acts, errors, or omissions, gross negligence, or intentional misconduct by you.
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the State of Arizona. Any action at law or in equity brought by either party for the purpose of enforcing a right or rights provided for in this Agreement, shall be tried in a court of competent jurisdiction in Pinal County, State of Arizona. The parties hereby waive all provisions of law providing for a change of venue in such proceeding to any other county. In the event either party shall bring suit to enforce any term of these Terms and Conditions or to recover any damages for and on account of the breach of any term or condition contained herein, it is mutually agreed that the prevailing party in such action shall recover all costs including: all litigation and appeal expenses, collection expenses, reasonable attorney’s fees, necessary witness fees and court costs to be determined by the court in such action.
AireBeam may be required to provide certain disclosures, notices and communications (collectively “Communications”) to you in written form. We will deliver such Communications to you in electronic form. Your agreement to these Terms confirms your ability and consent to receive such Communications electronically. You consent to receive electronically all Communications that we may provide you in connection with your AireBeam account and your use of the Service
LUD: 09.01.2023 ZKH/EO
Acceptable Use Policy