Out of Town?

Use Vacation Hold!

Whether you’re a seasonal or full-time resident,
we’ve got you covered.

AireBeam provides a hassle-free service that allows you to keep your equipment and even lowers your Internet speed enough to run security cameras while you’re gone. By placing your account on Vacation Hold, you can leave your equipment as-is, ready to use upon your return without any reactivation fee.

Choose an Option Below.

Click the button that applies to you to open the form. Fill out and submit the form to request a Vacation Hold or restore your internet service.

1. Please confirm your request to place your account on Vacation Hold(Required)

Vacation Hold ON

2. Vacation Hold Start Date(Required)

3. Name of Account Holder(Required)

First Last

4. Are you located in an RV Park?(Required)

5. Email Address(Required)

For confirmation and updates on your request.

6. Contact Phone Number(Required)

7. Service Address(Required)

Street Address City State ZIP Code

8. Customer Notes

1. Please confirm returning your account to ‘Active’ status

Vacation Hold OFF

2. Date to Restore Service(Required)

3. Account Holders First & Last Name(Required)

First Last

4. Is your service in a RV Park?(Required)

5. Email Address(Required)

For confirmation and updates on your request.

6. Contact Phone Number(Required)

7. Service Address(Required)

Street Address City State / Province / Region ZIP / Postal Code

8. Customer Notes

Frequently Asked Questions

LEAVE BLANK

FOR ALL TO BE CLOSED

What is Vacation Hold? Is this the old Summer Break program?

Yes, this is the service formerly known as Summer Break. AireBeam revamped the program to make it easier and more streamline for customers.

Vacation Hold allows you to place your services on hold if you’re going to be away from home for an extended period. It’s a better option than disconnecting your account completely and is popular with customers who travel or have vacation homes in other locations. Its low monthly fee includes the continued rental of your router while you’re on Vacation Hold.

How do I place my account on Vacation Hold or restore my service?

Submitting your request is easy! Choose the option below that applies to you to open the appropriate form. Fill out and submit the form, and AireBeam will process your request within 24 hours.

How do I place my account on Vacation Hold?

Click the Are You Leaving? button above this FAQ. Fill out and submit the form to request a Vacation Hold.
How do I restore my service from Vacation Hold?

Click the Are You Coming Back? button above this FAQ. Fill out and submit the form to request service restoration.

Need to place a Vacation Hold or restore your service right away? Call our Customer Service team at 520-510-0909 for immediate assistance.

How much does it cost, are there any reactivation fees?

Contact a customer service agent to learn your rate! The fee will replace your monthly Internet cost until you return from Vacation Hold.

There is NO reactivation fee, and that’s the best part! You can leave Vacation Hold on as long as you are away, just remember to keep automatic payments active on your account.

What are the requirements and eligibility?

As a customer you must:

– Have active service for a minimum of 90 days.

– Request to turn Vacation Hold on or off up to 90 days in advance.

– Own the lot, with no one else using the location while Vacation Hold is active.

– Own a unit that is stationary/immovable.

– Not travel with the equipment.

If the equipment is installed on a shed/tripod/pole and not on the RV, you can use the Vacation Hold Service.

Can I use my home security devices while on Vacation Hold?

Yes! Your Vacation Hold service still allows you to use your home security devices that require an internet connection. Your internet connection is never turned off!

How To Reach Us

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AireBeam

The Leading Fiber Internet Provider in Pinal County

Mailing Address: 2942 N 24th St, Ste 115 – 31293, Phoenix, AZ 85016

(520) 510-0909

support@airebeam.com

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