Going on an extended vacation?
Don’t go through the hassle of canceling your service and returning your equipment when you know you’ll be returning a few months later. Instead, put your account on Vacation Hold for $10 per month and leave the equipment in your house, ready to use when you return.
Frequenty Asked Questions
What is Vacation Hold? Is this the old Summer Break program?
Yes, this is the service formerly known as Summer Break. AireBeam revamped the program to make it easier and more streamline for customers.
Vacation Hold allows you to place your services on hold if you’re going to be away from home for an extended period. It’s a better option than disconnecting your account completely and is popular with customers who travel or have vacation homes in other locations. Its low monthly fee includes the continued rental of your router while you’re on Vacation Hold.
How do I place my account on Vacation Hold or Restore my account?
Notifying us of your request is easy, just click one of the tabs below. We will process your request within 24 hours.
- How do I place my account on Vacation Hold?
- Click the Vacation Hold tab below
- How do I Restore my account from Vacation Hold?
- Click the Restore Service tab below
Notifying AireBeam of your request is easy, just click one of the tabs below. We will process your request within 24 hours.
In a hurry? Call a Customer Service Representatives at 520-510-0909 to process your request immediately.
How much does it cost, are there any reactivation fees?
It’s $10 a month. The $10 a month will replace your monthly Internet cost until you return from Vacation Hold. The Vacation Hold program pauses the normal billing during the customer’s absence.
There is NO reactivation fee, and that’s the best part! You can leave Vacation Hold on as long as you are away, just remember to keep automatic payments active on your account.
What are the requirements and eligibility?
As a customer you must:
– Have active service for a minimum of 90 days.
– Request to turn Vacation Hold on or off up to 90 days in advance.
– Own the lot, with no one else using the location while Vacation Hold is active.
– Own a unit that is stationary/immovable.
– Not travel with the equipment.
If the equipment is installed on a shed/tripod/pole and not on the RV, you can use the Vacation Hold Service.
Can I use my home security devices while on Vacation Hold?
Yes! Your Vacation Hold service still allows you to use your home security devices that require an internet connection. Your internet connection is never turned off!
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The Leading Fiber Internet Provider in Pinal County
Mailing Address: 9450 SW Gemini Dr, PMB 31293 Beaverton OR 97008-9705
11201 N Tatum Blvd Ste 300 #31293 Phoenix, Arizona 85028-6039