Outage Form
Router Reboot (Always try this first!)
- Unplug the power and Ethernet cables from the modem.
- Wait 2-3 minutes for the modem to fully power off.
- Reconnect the power and Ethernet cables to the modem.
- Wait for the Internet light to turn solid, then check if the internet is working properly.
- If you are still experiencing problems, please call us at 520-510-0909
Checking Wi-Fi Settings / Connecting to WiFi
- Search for “Wi-Fi Settings” on your computer
- On the Wi-Fi quick setting, select Manage Wi-Fi connections.
- Choose the Wi-Fi network you wantt, then select Connect.
- Type the network password, and then select Next.
- If you are still experiencing problems, please call us at 520-510-0909
Deco Router Setup
If you are still experiencing problems, please call us at 520-510-0909
Plume Router Setup
If you are still experiencing problems, please call us at 520-510-0909
Connect Roku Device to Wi-Fi
- Turn on your Roku device.
- On your TV, select the input that matches your Roku HDMI connection.
- Exit your TV settings and navigate to the Roku Home Screen.
- Using your Roku remote, select Settings > Network > Wireless (Wi-Fi) > Set up a new Wi-Fi connection.
AireBeam Does Not provide support for 3rd party devices, please contact Roku ® for support:
- https://support.roku.com/
Connect Fire TV Stick to Wi-Fi
- Connect the Fire Stick to the TV and power.
- Go to Settings at the top.
- Select Network.
- Select your home Wi-Fi network.
- Enter the network password.
- Select Connect.
AireBeam Does Not provide support for 3rd party devices, please contact Amazon FireTV/Fire Stick® for support:
- https://www.amazon.com/b?node=23477588011