Terms and Conditions

Terms and Conditions

Introduction

FIF AireBeam, LLC, a subsidiary of Boston Omaha Corporation (NYSE: BOC), on behalf of itself and its parent, affiliate, and subsidiary entities authorized to provide the services set forth herein (collectively, “AireBeam”) will provide its Internet access service (“Internet Service,” “Service,” or “Services”) to you, herein referred to as (“Subscriber”) in accordance with these terms and conditions, which terms and conditions incorporate and include the Acceptable Use Policy (“AUP”), the Privacy Policy, and any separate billing or use agreement entered into by Subscriber and AireBeam, as such policies and agreements may be changed from time to time (collectively, the “Terms of Service”).

Subscriber’s use of the Internet Service shall be an acknowledgment that Subscriber has read and agrees to the Terms of Service and agrees that anyone the Subscriber permits to use the Internet Service will abide by the Terms of Service. Failure to comply with these Terms of Service may result in suspension or termination of Service by AireBeam. IF SUBSCRIBER DOES NOT AGREE TO BE BOUND BY THESE TERMS, SUBSCRIBER SHOULD IMMEDIATELY STOP THE USE OF THE SERVICES, and contact us at support@airebeam.com requesting account closure.

AireBeam regularly updates and amends these Terms of Service. Subscriber should consult AireBeam’s website at https://airebeam.com/terms-and-conditions to ensure Subscriber complies with the currently applicable Terms of Service.

Billing and Payments

General Billing Terms
Unless Subscriber’s Internet Service is subject to a separate billing agreement, including but not limited to a bulk billing service agreement, Subscriber agrees to pay all charges associated with the Internet Service. If the Subscriber is subject to such a separate billing agreement, the services subject to that agreement will be billed and paid for as set forth therein. Any additional services subscribed to will be billed and paid according to the terms set forth here.
Enrollment in Auto-Pay
AireBeam requires enrollment in its auto-pay program at sign-up, which authorizes AireBeam to draw payments monthly from any credit, debit, or bank account that the Subscriber adds to their online portal for as long as the Subscriber continues to be an AireBeam customer unless the Subscriber unenrolls from the auto-pay program. Customers who choose a month-to-month agreement will be subject to an additional $5.00 per month fee to the data plan selected. Customers have the option to upgrade to a term agreement at any time to remove this additional month-to-month fee. AireBeam reserves the right to collect payments from any payment methods available on the Subscriber’s account via our billing and collection department, even if the Subscriber is not enrolled in the auto-pay program. AireBeam also charges a $2.50 manual payment fee for any payments mailed in or requiring an AireBeam Representative to process the payment on the customer’s behalf.
Credit Card Charges for Installations
All new installations will require credit cards to be charged on the morning of the scheduled job.
Payment Methods
AireBeam does not accept e-check/check payments for any initial installations. Once their account is activated, customers may use e-check/check services. AireBeam accepts Visa, MasterCard, Discover, American Express, and e-checks, as well as mailed-in payments. Please note that a $2.50 manual payment fee will be applied for any mailed-in payments or those requiring an AireBeam Representative to process the payment on the customer’s behalf.
Pricing and Fees
AireBeam will provide Subscriber with advance notice of any price change or fees or any new prices or fees. However, if the fee change was outside AireBeam’s control (e.g., increased government-imposed fees or taxes), AireBeam may elect not to provide advance notice unless required by applicable law.
Refunds and Credits
Subscribers are billed in advance for recurring fees and charges unless otherwise agreed to, and AireBeam’s services are provided on a month-to-month basis. AireBeam does not offer partial months of service. If the Subscriber requests to terminate service before the end of the billing period, the Subscriber will continue to receive service through the end of the billing period. Subscriber will not receive a refund for any unused portion of services.
Late Payments and Collections
If the Subscriber pays any invoices late or fails to pay invoices, AireBeam reserves the right to assess a late fee of $15.00. This late fee will apply if payment is not received within ten (10) days past the invoice due date. Any fees or charges for late or non-payments are not penalties but are considered liquidated damages to AireBeam resulting from late or non-payments. If AireBeam uses a collection agency or attorney to collect money owed by Subscriber, then the Subscriber agrees to pay any reasonable collection costs. These costs include, but are not limited to, any collection agency’s fees, reasonable attorneys’ fees, and arbitration or court costs.
Service Termination for Non-Payment
If Subscriber fails to pay the total amount due by the date due, AireBeam reserves the right, in its sole discretion in accordance with applicable law, to suspend or terminate Subscriber’s Internet Service. If AireBeam receives a chargeback from Subscriber’s credit/debit card issuer or with respect to any other payment method for any reason, Subscriber acknowledges that AireBeam has the right to terminate services immediately.

Text Message Marketing and Communications

Consent to Receive Text Messages:
By initiating service with AireBeam, you hereby expressly agree and consent to receive various types of text messages from AireBeam, its agents, representatives, affiliates, or anyone acting on its behalf. These messages will serve marketing, promotional, informational, and operational purposes.
Message Frequency:
You may receive SMS text messages anytime you have a dispatch request, account notifications, request for service, or for billing notification requirements. Additionally, you may receive up to 4 marketing texts per month from AireBeam.
Standard Messaging Rates Apply:
Please be aware that your carrier’s standard message and data rates may apply when receiving SMS text messages from us. You are responsible for any and all charges related to receiving these messages.
Opt-Out:
If you no longer wish to receive such text messages, you may opt out at any time after your service is installed. To exercise this right, you can either reply “STOP” to any text message sent by AireBeam, or send an email to support@airebeam.com indicating your preference to be removed from the text message list. Once your request is received and processed, you will no longer receive future text messages for marketing or operational purposes from AireBeam, unless you provide express consent to receive such messages in the future.
No Warranties:
Text messages from AireBeam are provided on an “as is” basis. AireBeam makes no warranties, express or implied, and expressly disclaims any and all warranties, including without limitation, warranties of merchantability, fitness for a particular purpose, and non-infringement.
Changes to this Section:
AireBeam may update or change this Text Message Marketing and Communications section from time to time. Such changes will be reflected in the updated Terms of Service on the AireBeam website.

Term and Termination

Term:
Unless otherwise specified in a separate billing agreement, services are offered on a monthly basis for a term that begins on the date your Service order is completed and ends on the last day of the billing cycle during which you placed the order for Service, and automatically renews monthly.
Termination:
You may terminate this Agreement and your use of the Services at any time for any reason by contacting us at 520-510-0909 or by emailing support@airebeam.net. If you are under a term agreement and choose to terminate your account before the term is completed, you will be required to pay an early termination fee prior to the final termination of your account. If you cancel your Service on any day other than the last day of your billing cycle, no refunds will be issued for payments made for that month, and your account will be deemed terminated on that date. Any outstanding balances on your account must be cleared through the date of termination.

We reserve the right to terminate this Agreement, your password, your account, and/or your use of the Service without prior notice and for any reason, including but not limited to, failure to pay any charges when due or violation of this Agreement. We may, at our discretion, send you a notice regarding any violations before termination. Reactivation of a terminated or suspended account, or acquisition of a new account, is subject to express approval by AireBeam and may involve applicable charges.

If either you or we terminate Services on a day other than the last day of your billing cycle, no prorating or refunding of that month’s Service and Equipment charges will occur. Your Services will remain available through the end of the applicable billing cycle.

Return of Equipment

After you notify AireBeam of your intent to terminate Service, you must promptly return your Equipment to AireBeam within 30 days after termination. After receiving your intent to terminate Service, AireBeam will send customers an email with return instructions. Please return the Equipment to the following address: AireBeam – Returns Department, PO Box 1565, Arizona City, AZ 85123. AireBeam will, at its option, either: (1) charge your payment method on file (including preauthorized credit card or bank withdrawal) an amount up to the Equipment Charge if AireBeam does not receive the Equipment within 30 days after termination; (2) charge your payment method on file (including preauthorized credit card or bank withdrawal) an amount up to the Equipment Charge upon termination and credit you back for such charge ONLY if AireBeam receives your Equipment within 30 days following termination; or (3) continue to charge your payment method on file, including pre-authorization for the Equipment until AireBeam receives the Equipment. Upon your termination of Fixed Wireless, we may dispatch a technician to uninstall and remove Equipment.

Access to Premises

By placing an order for service, Subscriber grants AireBeam the right to enter Subscriber’s property exterior and access the residence exterior to install, maintain, repair, or remove AireBeam’s property at reasonable times and upon advance notice to Subscriber. By placing an order, the Subscriber warrants either that Subscriber is the property owner, or that Subscriber has the authority to provide AireBeam access to the property.

Subscriber also warrants that Subscriber is at least 18 years of age and that Subscriber owns the premises or has received permission from the owner of the premises to make any changes to the premises needed to install the equipment and receive services. Subscriber hereby grants AireBeam permission to install and is releasing AireBeam from any liability related to damages that the landlord may claim as a result of an alleged violation of Subscriber’s lease/rental agreement as it relates to the installation of internet services. It is also the Subscriber’s obligation to confirm that the placement of the antenna on the premises is not in violation of any restrictive covenants, conditions, or homeowners’ restrictions. If, after the installation, the Owner, Landlord, HOA, COA, or other party require the connection to be removed, the Subscriber agrees to pay an additional $149 charge.

Charges may apply for installation, certain maintenance, and support services if a technician is dispatched. Charges may be per technician, may vary depending on when services are performed (e.g., time of day and weekday, holiday, or weekend), and may include a minimum charge regardless of the actual number of hours worked. We will notify you of any applicable charges in advance of you incurring such charges. If you report trouble, you must pay a dispatch charge if the trouble is not found in our facilities (no charge if we later find the trouble was in our facilities) or our equipment or is found in customer equipment/systems or Equipment. A dispatch charge also applies if: (A) Subscriber requests a service date change but fails to notify us before the service date and AireBeam technician is dispatched on the service date (will have to pay dispatch charge and we will change the service date) or (B) AireBeam technician dispatched for maintenance of service and no trouble is found in AireBeam equipment (applies each time this happens). Any requested repairs to your facilities or equipment are not included in the dispatch fee and will be charged on a time and materials basis.

Equipment

Warranties

We provide the Services using a commercially reasonable level of skill and care and we hope that you will enjoy using them. But there are certain things that we don’t promise about the Services. OTHER THAN AS EXPRESSLY SET OUT IN THESE TERMS OR IN A SEPARATE AGREEMENT PROVIDED TO YOU BY AIREBEAM OR AN AGENT THEREOF, NEITHER AIREBEAM NOR ITS SUPPLIERS OR DISTRIBUTORS MAKE ANY SPECIFIC PROMISES ABOUT THE SERVICES, INCLUDING ANY EQUIPMENT PROVIDED TO YOU BY AIREBEAM, ITS DISTRIBUTORS, OR SUPPLIERS. FOR EXAMPLE, WE DON’T MAKE ANY COMMITMENTS ABOUT THE CONTENT WITHIN THE SERVICES, THE SPECIFIC FUNCTION OF THE EQUIPMENT OR SERVICES, OR THEIR RELIABILITY, AVAILABILITY, OR ABILITY TO MEET YOUR NEEDS. WE PROVIDE THE SERVICES AND EQUIPMENT “AS IS.” SOME JURISDICTIONS PROVIDE FOR CERTAIN WARRANTIES, LIKE THE IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT. TO THE EXTENT PERMITTED BY LAW, WE EXCLUDE ALL WARRANTIES.

Security

Subscriber understands and acknowledges that using the Internet Service to access the Internet or any other online network or service creates certain risks to Subscriber’s Equipment. Any software, files, or data may be exposed to viruses or other harmful features or enable other Internet users to access Subscriber’s Customer Equipment, software, files, or data. It is the Subscriber’s sole responsibility to take appropriate security measures when using the Internet Service, including securing Subscriber’s Equipment to prevent damage or unauthorized access by external threats such as viruses, spam, botnets, or any other malicious technologies or methods of intrusion. AireBeam has no responsibility and assumes no liability for the protections Subscriber may, or may not, employ nor for any damages that may arise from accessing the Internet. AireBeam has no obligation to monitor content; however, Subscriber agrees that AireBeam has the right to monitor the Internet Service (including but not limited to content and Customer Equipment as it may affect the Internet Service from time to time) in accordance with the Terms of Service, the AUP, and the Privacy Policy.

For content residing on AireBeam’s servers, AireBeam reserves the right at all times and without notice to remove, restrict access to, or make unavailable, and to monitor, review, retain and/or disclose any content or other information in AireBeam’s possession about or related to the Subscriber, Subscriber’s use of the Internet Service or otherwise as necessary to satisfy any applicable law, or otherwise to preserve the security of AireBeam’s network or AireBeam’s other Subscribers’ information.

Amendment

AireBeam may, in its sole discretion, change, modify, add or remove portions of the Terms of Service at any time. AireBeam may notify Subscriber of any such changes by posting notice of such changes on its website at https://airebeam.com/tos or sending notice via electronic mail or U.S. mail. The Subscriber’s continued use of the Internet Service following notice of such change, modification, or amendment shall be deemed the Subscriber’s acceptance of any such modification.

Entire Agreement

These Terms of Service and any other documents incorporated by reference constitute the entire agreement and understanding between Subscriber and AireBeam with respect to the terms and conditions that govern the Internet Service. If any portion of these Terms of Service is held to be unenforceable, the remainder of the provisions shall remain in full force and effect.

Limitation of Liability

TO THE EXTENT PERMITTED BY LAW, THE TOTAL LIABILITY OF AIREBEAM, AND ITS SUPPLIERS AND DISTRIBUTORS, FOR ANY CLAIMS UNDER THESE TERMS, INCLUDING FOR ANY IMPLIED WARRANTIES, IS LIMITED TO THE AMOUNT YOU PAID US TO USE THE SERVICES (OR, IF WE CHOOSE, TO SUPPLYING YOU THE SERVICES AGAIN). IN ALL CASES, AIREBEAM, AND ITS SUPPLIERS AND DISTRIBUTORS, WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE THAT IS NOT REASONABLY FORESEEABLE. WHEN PERMITTED BY LAW, AIREBEAM, AND AIREBEAM’S SUPPLIERS AND DISTRIBUTORS, WILL NOT BE RESPONSIBLE FOR LOST PROFITS, REVENUES, OR DATA, FINANCIAL LOSSES OR INDIRECT, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES.

Force Majeure

You agree that AireBeam has no liability for delays in or interruption to your Services. State and local law or regulation may impose other outage credit requirements with respect to some or all of your Services. In such event, the relevant law or regulation will apply.
You agree that AireBeam may conduct maintenance from time to time that may result in interruption of your Service.
AireBeam shall have no liability for interruption of Services due to circumstances beyond its reasonable control, including without limitation acts of God, flood, natural disaster, vandalism, terrorism, regulation or government acts, strikes, labor unrest, civil disturbance, fire, electrical power outage, computer viruses, or worms.

Indemnification

You agree to indemnify, defend, and hold harmless AireBeam and its affiliates, contractors, officers, directors, employees, or agents from any and all third-party claims, liabilities, costs, and expenses, including reasonable attorney fees and punitive damages arising from: (a) violation of any provision of this Agreement by you or others who use your Service, Software, and/or Equipment; (b) installation, modification, or use of the Service, Software, and/or Equipment by you and/or any parties who use your Service, Software, and/or Equipment, with or without your permission; (c) claims for libel, slander, invasion of privacy, or infringement of any intellectual property rights arising from the use of the Service, Software, or the Internet; (d) patent infringement arising from your acts combining or using the Service in connection with facilities or equipment (circuit, apparatus, system, or method) furnished by you; or (e) negligent acts, errors, or omissions, gross negligence, or intentional misconduct by you.

Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the State of Arizona. Any action at law or in equity brought by either party for the purpose of enforcing a right or rights provided for in this Agreement shall be tried in a court of competent jurisdiction in Pinal County, State of Arizona. The parties hereby waive all provisions of law providing for a change of venue in such proceeding to any other county. In the event either party shall bring suit to enforce any term of these Terms and Conditions or to recover any damages for and on account of the breach of any term or condition contained herein, it is mutually agreed that the prevailing party in such action shall recover all costs including: all litigation and appeal expenses, collection expenses, reasonable attorney’s fees, necessary witness fees, and court costs to be determined by the court in such action.

Electronic Communications

AireBeam may be required to provide certain disclosures, notices, and communications (collectively “Communications”) to you in written form. We will deliver such Communications to you in electronic form. Your agreement to these Terms confirms your ability and consent to receive such Communications electronically. You consent to receive electronically all Communications that we may provide you in connection with your AireBeam account and your use of the Service.

Broadband Label

To help customers better understand and compare our internet services, AireBeam provides a Broadband Facts Label (BBFL). You can access this label by visiting www.airebeam.com/broadband-label. To view the BBFL, please enter your serviceable address. This label includes important details about our internet plans, such as speed, pricing, and typical charges. The BBFL reflects standard pricing, which may differ from promotional rates on your monthly bill.

For any questions regarding the Broadband Facts Label or further assistance, please contact us at cssmgr@airebeam.com.

Contact Information and Policies

For any questions related to our Terms and Conditions, please contact us at cssmgr@airebeam.com.

Additionally, for more information, please review our:

Privacy Policy: AireBeam Privacy Policy
Acceptable Use and Network Management Policy: AireBeam Acceptable Use and Network Management Policy.