Continues to Make High-Speed Internet More Affordable with Improved Support for Pinal and Maricopa Counties, Arizona City and Surrounding Areas
AireBeam, Arizona’s fastest growing fiber to the home and fixed wireless Internet service provider, announced today it has upgraded its customer support and reduced costs of its service to better serve the areas of Pinal and Maricopa Counties, Arizona City and the surrounding areas.
According to AireBeam CEO Ben Elkins, AireBeam has now introduced 24/7 support to customers that includes ordering, billing, and technical assistance as well as making improvements to its online support to make it easier for customers to get answers and troubleshoot any issues they may have.
“We understand that to provide the highest level of support we need to be available to our customers by phone all the time and provide them with easy-to-understand online assistance,” Elkins said. “That’s why we expanded our hours and improved our overall online capabilities.”
Elkins also pointed out that AireBeam has over 9400 fixed wireless and fiber customers with among that number a significant uptick in fiber to the home customers over the past year. In fact, fiber customers have more than doubled over the last year to 2001 users.
He said AireBeam averages over 6500 inbound support calls a month with a median wait time of 1 minute 40 seconds. “With improvements from our customer service team, we are hoping to reduce wait times and shorten the average time on calls. That said, we are proud of our Better Business Bureau (BBB) rating which has skyrocketed to a 4.8.”
In addition to enhancements in customer support, AireBeam has adjusted its pricing to better serve Arizona residents. Customers can now get 1 Gig of fiber Internet for $90, 750 Mbps for $75 and 500 Mbps for $55. This is as much as a 30 per cent savings from previous pricing (1 Gig was $119, then $99 and $79 respectively).
According to Elkins, the router is included at no charge for the first year of 1 Gig fiber service. The fact that there are no additional taxes, surcharges, or fees helps set AireBeam apart from competitors in the area.
“Look we’ve said it before, and we’ll continue saying it. We are here to provide the best Internet service in Arizona by offering value pricing, a variety of bandwidth options, and the best customer service available,” Elkins said. “We are pleased we can help Pinal and Maricopa County residents have the benefits of value-based high-speed Internet. They, like other Arizonans, should have access to affordable Internet because it is such a big part of the quality of life today.”
AireBeam was founded in 2004 and is one of Arizona’s fastest growing fiber to the home and fixed wireless Internet service providers. AireBeam is locally operated and proudly serves Pinal and Maricopa Counties, Arizona City and the surrounding areas. Their mission is to provide affordable and accessible Internet access to rural areas in Arizona. AireBeam is a subsidiary of Boston Omaha Corporation (NYSE:BOC).